Legal Information

  • About us

    Catherine Lansfield Home website is domiciled in Portugal and is owned by:
    BIANCA EUROPE – SOCIEDADE TÊXTEIS, LDA.
    Rua Egas Moniz nº346
    4805-408 RONFE GUIMARÃES
    PORTUGAL

    VAT – PT 502398809
    Company registered in C.R.C. GUIMARÃES
    Social capital – 149 639,36€

  • Terms and conditions

    The present terms and conditions regulate the use and sales on the website Catherine Lansfield Home. The user, when making an order on the website states that:
    • Has read and agreed with the terms and conditions presented;
    • Has a minimum age of 18 (eighteen) years.
    • Complies with the legal requirements to contract and use own means of payment;
    • Will not make fraudulent, unlawful or immoral  use of the website.
    • Accepts that the resolution of any conflict with the consumer will be made under Portuguese law, without prejudice to any forecast otherwise foreseen in EU Directive or international treaty.
    • That the goods purchased are not intended for trade or resale.

    AUTHOR RIGHTS AND BRAND
    BIANCA EUROPE -. TEXTILES COMPANY, LTD, is the owner of the website Catherine Lansfield Home and its contents, including all documentation, displayed photos, characters, design, music, software as well as all codes and format scripts.
    All content included on the website Catherine Lansfield Home is protected by the inherent copyright.
    It is strictly prohibited, unless with prior written consent of Catherine Lansfield Home the reproduction, modification, transmission, republication and / or redistribution to third parties for commercial purposes.
    You may not use Catherine Lansfield Home Website contents or its brand for any other purpose that goes beyond the mentioned above.

    LEGAL NOTICE
    BIANCA EUROPE -. TEXTILE COMPANY LTD, displays on the website Catherine Lansfield Home all the information, in order to provide the best service to its users and updates the information permanently.
    However, declines all responsibility for any technical inaccuracies or typographical error (s) that can occasionally arise.
    Catherine Lansfield Home sales are just destined for Portugal mainland, islands of the Azores and Madeira, Spain mainland, France mainland, Netherlands and Germany.
    Catherine Lansfield Home reserves the right to make corrections and changes to its website without any notice.
    All contracts celebrated in this website presumed celebrated in Portuguese territory, independently of the nationality and residence of the acquiring user, or the destination of products purchased, are subject to Portuguese law.
    Catherine Lansfield Home website is in accordance with international internet standards, whereby, if used properly by the user is protected against viruses.
    Catherine Lansfield Home reserves the right to make modifications to the terms and conditions contained in this legal information without any notice.

    For all disputes arising from the contracts concluded through this website, independently of the nationality and residence of the acquiring user/consumer, or the destination of products purchased, is competent the Tribunal Arbitral do Centro de Arbitragem de Conflitos de Consumo do Vale do Ave, Portugal, with express exclusion of all other jurisdictions.

    Catherine Lansfield Home does not assure the possibility of using in other countries all contents that are displayed on its website and therefore, access to such contents from places where they are illegal is expressly prohibited.

    DESCRIPTION OF ARTICLES
    All items displayed on Catherine Lansfield Home website will be described in the most rigorous and comprehensive form as possible.
    Users should pay special attention to the description of the items. In case of any doubt or clarification, please contact BIANCA EUROPE – TEXTILE COMPANY LTD through the following email info@catherinelansfield.pt.
    Please note that, the type of computer you use, color settings, Internet browser or others, can cause changes of color of Catherine Lansfield Home website photos, may therefore differ from the actual colors. Upon any such situation, Catherine Lansfield Home declines any responsibility for such differences.

    PRIVACY
    The personal information that is provided to Catherine Lansfield Home website will be treated with the utmost responsibility and will only be used with the intention of providing the best service to its users, whereby no other purpose will be given.
    Catherine Lansfield Home assures its users that it does not share any personal information with third parties without prior consent.
    For further information, please consult the Privacy Policy on this website.

    UNAVAILABILITY OF STOCK
    Catherine Lansfield Home reserves the right to inform the user of the unavailability of any item ordered, within 3 working days after the order is received. If the stock of a particular item is temporarily out of stock or run out, Catherine Lansfield Home will inform the user by email and will indicate the approximate date of replacement, leaving it to the user´s criterion the interest to maintain or to cancel the order.

  • Price and payment method

    PRICES
    Catherine Lansfield Home website quotes prices in Euro €. The final price will be fixed and will always be debited in Euro €.
    The product prices displayed do not include any transport and shipping costs. The quoted product prices are inclusive of Value-Added Tax (VAT) in effect in Portugal.

    PRICE CHANGES
    Catherine Lansfield Home reserves the right to change the product prices displayed on the website.
    However, when placing an order and up to its confirmation, the prices displayed remain unchanged throughout the entire process.

    CREDIT CARD
    Catherine Lansfield Home, guaranteed that all transactions are encrypted and 100% secure.
    Catherine Lansfield Home accepts the following credit cards:
    • Visa;
    • MasterCard;

    Catherine Lansfield Home ensures that all transactions made on its website will be forwarded to a protected online banking system, provided by Hipay. Catherine Lansfield Home website has a safety certificate GeoTrust and all information is encrypted through SSL system that prevents unauthorized access to details of the cards.

    Catherine Lansfield Home will not store card numbers or any type of information obtained and related to the act of payment.
    Nevertheless, Catherine Lansfield Home advises its users to use the security codes (PIN) provided by Verified by Visa and MasterCard SecureCode to make electronic commerce.
    For  more information, please visit the websites www.visa.com and  www.mastercard.com.

    HIPAY
    Catherine Lansfield Home accepts that payments of orders are made via HiPay accounts.

  • Shipment and delivery

    SHIPPING RATES
    Total shipping rates will be added to the value of the products ordered, in accordance with the terms regulated in this site. The user shall be informed of the final price, with indication of the amount of shipment rates, prior to the completion of the order. All orders for Portugal, Azores, Madeira, Spain mainland, France mainland and Germany will be shipped by TNT, and subject to the below mentioned shipping rates and delivery dates.

    Currently the shipping rates are the following:

     

     Country  Shipping Fees (€)  Delivery Time
     Portugal Mainland   6€  (Free Shipping  for orders above 120,00€)  up to 3 working days
     Azores and Madeira   48€  up to 20 working days
     Spain Mainland   15€  up to 5 working days
     France Mainland   15€  up to 5 working days
     Germany and Netherlands   15€  up to 5 working days

    For Portugal mainland shipping is free for orders above 120,00 Euros.

    FREE SHIPPING
    Sometimes, Catherine Lansfield Home offers free shipments regardless of the place of delivery and the value of the order. This offer of free shipping is applied at the time of completion of the order. When any of these campaigns occur, it will be clearly announced on Catherine Lansfield Home website.

    DELIVERY TIME
    BIANCA EUROPE -. TEXTILE COMPANY LTD, owner of Catherine Lansfield Home website, is open Monday to Friday, with the exception of public holidays. All orders placed on the Catherine Lansfield Home website will only be processed  Monday to Friday, regardless of whether the user placed an order on a weekend or public holiday. Normal delivery times as follows:

    . Portugal Mainland:   up to 3 working days

    . Azores and Madeira:  up to 20 working days
    . Spain Mainland:  up to 5 working days

    . France Mainland: up to 5 working days

    . Germany and Netherlands: up to 5 working days

    However, exceptions may occur during sale periods and holidays, during which delivery times may be slightly higher.
    IMPORTANT INFORMATION
    The above mentioned delivery times are only indicative and do not take into account any delays that may be caused by problems with the payment authorizations or due to carrier delays. All orders need to be signed on delivery. From the moment the orders are dispatched, Catherine Lansfield Home cannot change the delivery address.

    DELIVERY STATUS
    All orders are shipped within 2 (two) working days after the order is completed. Once the order is shipped Catherine Lansfield Home will send an email to the user informing tracking instructions. Shipment confirmation will indicate the carrier and the airway bill number.

    HOW TO TRACE AN ORDER
    Please visit the website www.tnt.com. If the expedition suffers any delay, a new delivery date will be proposed, and if this new date is not convenient, you may request cancellation of the order, and be reimbursed the amount spent within 10 days.

    SHIPMENTS
    When registering at Catherine Lansfield Home website, user must indicate personal data, including the address where the order will be delivered.
    If, by any chance, you want Catherine Lansfield Home to send the order to another alternate address, you should indicate it at the completion of the order.If the user wishes to send items to more than one address, the order should be made individualizing each of these addresses. In this case, user will be charged a shipping cost for each order placed.Due to the existence of fraud with credit cards as well as by the restrictions imposed by carriers, Catherine Lansfield Home does not deliver to PO Boxes.Orders will be shipped via TNT. Since TNT require signature on delivery of orders, the user or his representative must be present in the destination address for the delivery. Deliveries will be made on working days, from 9H00 to 18H00.

    SHIPMENTS SUCCESSFUL DELIVERY
    Upon delivery of all shipments and, BEFORE you sign the airway bill, Catherine Lansfield Home requests user to carefully inspect packages.
    All Catherine Lansfield Home packages are properly sealed with plastic tape to protect the products.
    If, on delivery the shipment appears tampered with, please sign the delivery document with reservations or else refuse delivery.
    In the event of accepting the delivery of the order with reservations, or in case of refusal, must make an immediate complaint to the Carrier and contact BIANCA EUROPE -. TEXTILE COMPANY LTD on the following email:  info@catherinelansfield.pt.

    NON DELIVERED ORDER
    Orders which are not delivered for reasons chargeable to the user, including errors in the indication of address or any other causes preventing the delivery of the order in the indicated address, will be returned to Catherine Lansfield Home.
    The cost of shipping and returns will be charged to the user, and will be deducted from the amount to be refunded.

    INSURANCE
    Catherine Lansfield Home assures the purchase during the transit period until the actual delivery to the user.
    Upon delivery, the user must sign the airway bill, at that moment the responsibility is transferred to the user.
    If the user designates, for the purpose of delivery, a receiver other than himself, will accept the signature of this third as proof of delivery of the order and compliance on the part of Catherine Lansfield Home and the transfer of responsibility.

    FORCE MAJEURE
    Compliance with obligations on the part of Catherine Lansfield Home may be delayed in case of force majeure. Cases of force majeure are, among others, war situations, civil war, revolution, riot, government measures, strikes, lockouts or natural disasters.
    In such cases, the agreement between the user and Catherine Lansfield Home may be totally or partially terminated by either party, and the user will be refunded in the total amount.

  • Cancellations and Returns

    CANCELLATIONS & RETURNS
    If for some reason the user is not satisfied with the order, the contract can be cancelled within 14 days from receipt of the order. Shipping and return costs are paid for by the user.  Catherine Lansfield Home is obliged to refund the amount paid by the user of the returned item(s) within 14 days.
    User should proceed as follows:
    Send an email to info@catherinelansfield.pt  within 14 days counting from the date of receipt of the order, communicating the return of the item(s). State the order number and the reference of the item(s) you want to return.

    Please fill in the form that you can download here, and send it together with the item(s) that is being returned.
    User should return or deliver the item(s) to the supplier of the good(s) or to a person authorized to do so within 14 days of having communicated his decision of resolution of the contract in terms of the article 10º.
    Returns must arrive at the facilites of Catherine Lansfield Home having to comply with the following conditions:
    • The securing strap should be intact and placed in the item that is returned.
    • The item should not, in any way, have been used, washed or altered and may not show any signs of having been used.
    • Return items should include all original tags and packaging and other accessories (ex. protective bags, hangers, etc.) and these should be sent together with the order.
    • If there are signs that the items have been used, these will be returned to the customer.
    • When only part of the order is returned, Catherine Lansfield Home shall refund, in proportion, the amount of the item(s) paid by the user.
    • Note that, the refund processing term can vary according to the supplier of the credit card.
    • Payment made through Hipay, the value of item(s) will be refunded to the original account.
    . Returns that do not comply with the stipulated in terms of the article 10º of the Act of Law 24/2014, of 14/02 may be accepted, wherein Catherine Lansfield Home will proceed with the deduction of 10% of the value of the item(s).
    • Return item(s) that do not comply with the procedures of the terms and conditions of returns policy will not be accepted by Catherine Lansfield Home.
    • These item(s) will be returned to the sender to the address of the original sending at the user’s expense.
    Return costs are paid for by the user and made to the following address:
    BIANCA-EUROPE – SOCIEDADE TÊXTEIS, LDA.
    Rua Egas Moniz, nº 346
    4806-408 RONFE GUIMARÃES
    PORTUGAL
    DEFECTIVE PRODUCT RETURN
    Catherine Lansfield Home team makes every effort, carefully checking all items, in order to detect any defects that may exist before making any shipment. An inspection will be made upon receipt of defective item. Items subject to normal wear will not be considered defective. Once the defect of the item is evaluated, and, consequently, upheld the complaint,, Catherine Lansfield Home is committed to make the replacement of the defected item, within a maximum period of 30 days after receipt of the complaint by the same means used in the contract, unless unavailability of stock, in this case, will refund of the amount spent by the cliente.
    In case you receive a defective item, please contact our CUSTOMER SERVICE at info@catherinelansfield.pt within a maximum period of two months from the date of receipt of the order, requesting the return of the item.
    1. Payment made through Hipay, the value of orders will be refunded to the original account.
    2. In case Catherine Lansfield Home cannot replace the defective item, the user will be refunded of the amount spent, by the payment method originally used.
    3. In case of item(s) returned, without having been previously authorized and which were not sent by the same carrier indicated in the email sent with return instructions, provides Catherine Home Lansfield the right to refuse to accept the item(s).
    4.  Returns that do not comply with the stipulated in terms of the article 10º of the Act of Law 24/2014, of 14/02 may be accepted, wherein Catherine Lansfield Home will proceed with the deduction of 10% of the value of the item(s).

    5.These items will be returned to the sender to the address of the original sending at the user’s expense.

    EXCHANGES
    Catherine Lansfield Home does not accept exchanges of articles, client should make a return and make a new purchase online.

  • Items on sale, promotion or price reduction

    Sales of items on sale, promotion or price reductions are taken as final.
    Catherine Lansfield Home shall not exchange nor accept returned items that have been purchased on sale, promotion or with price reduction. However, the general conditions for defective product return is applicable.

  • Promotional code

    Catherine Lansfield Home can send a promotional code via newsletter, social network or website authorized promotion. This code must be entered by users at the time of completion of the order. Each code has a period of validity, the user will be duly informed of the period of its validity. This period limits its use and may not be extended. Promotion codes cannot be used simultaneously with other promotions/discounts.